Employment
Are you passionate about climbing, eager to learn, and a fantastic team player? We'd love for you to join us at TRC! We're always looking for driven people for any role, but we'll post any specific job openings on this page.
TO APPLY:
Download and complete the job application. You can either submit the completed application using the form below or drop it off at the club.
TRC Job Application Submit
CURRENT OPENINGS
Front Desk (Evenings/Closing Shift)
Working the front desk at The Rock Club, you are the face and ambassador of our gym and the first person someone sees when they come to climb. Whether they are brand new to the sport or long time members, your interaction with them sets the tone of their experience at TRC.
We are looking for dedicated people to join our front desk team to help with the gym’s day-to-day operations and help grow and foster our community.
Responsibilities
- Answer customer phone calls, questions, and generally provide excellent customer service
- Operate the gym management software and POS systems to complete sales, check-in customers, and make bookings
- Supervise the safety of staff and customers in the gym in accordance with facility rules
- Maintain the gym's daily schedule of events and electronic calendar
- Promote and sell the gym's programs, products, services, memberships and events
- Complete daily cleaning tasks
Requirements
- Have a passion for rock climbing and ability to share that knowledge with others
- Prior experience working in a customer service or sales-based field
- Comfort in a busy environment and juggling multiple tasks at once
- Ability to communicate effectively, manage your time, and stay organized & on task
- Possesses strong initiative and ability to complete projects with an eye for detail
- Willingness and readiness to deal with any crises or emergency situations as necessary
- Availability to work a minimum of 2 shifts (approx. 14 hours a week) and some weekends. Flexible availability is a plus.
- Basic Windows office computer skills - ability to use MS Word, Excel, and Outlook
Additional Information
- Part and Full time positions available. Compensation includes hourly wage ($17 - $19 based on experience), retail store discounts, and a free membership
- CPR & First Aid certification are provided semi-annually for desk staff
Belayer
The Rock Club is looking for enthusiastic and passionate individuals with excellent interpersonal and customer service skills to join our team as a belayer. In the position, you will top rope belay for children and adults during birthday parties, groups, and private appointments.
Responsibilities
- Top rope belay customers during appointments and facilitate excellent climbing experiences for them.
- Assist in set-up for groups, parties, and special events.
- Understand and enforce TRC’s facility rules.
- Enforce a supervised and controlled environment for our customers.
- Select routes appropriate for the customer’s age and experience level.
- Provide additional information about and upsell TRC’s programs and products.
Job Requirements
- Have a passion for climbing and a willingness to learn and grow within the role.
- Positivity and enthusiasm that you channel into motivating others and creating exceptional experiences for them.
- Willingness to work with customers to help them overcome fears and find success in climbing
- Prior experience in customer service or working with youth preferred.
- Ability to top rope belay or a willingness to learn. We will train you!
- Availability to work weekends and a minimum of 4 shifts each month, 3 - 6 hours per shift.
Additional Information
- This is a part time position. Compensation includes hourly wage ($16), tips, retail store discounts, and a free membership.
- Belayers will sign up for shifts on a schedule that is published weekly. Shift times will vary week to week.
- Top rope belaying can be taught. No experience necessary!
Junior Program Instructor
Instructors for Junior Programs are motivated individuals with a passion for climbing and working with kids. Our instructors work with children in our afterschool and camp programs to provide excellent climbing experiences, teach them about climbing, and support their growth in the sport.
Responsibilities
- Supervise children during youth programming and create a safe and controlled environment.
- Communicate effectively with children of different ages, abilities, and needs.
- Teach climbing skills from lesson plans guided by a head instructor, and provide students with individual attention to help them advance.
- Communicate with your head instructor about any feedback, development, or issues with the class or the children you work with.
- Through compassion, empathy, and creativity, create a climbing environment that allows all children to find success.
Requirements
- Have a passion for climbing and working with youth, an interest in teaching, and willingness to grow your skills through coaching and feedback.
- Positivity and enthusiasm that you channel into motivating others and creating exceptional experiences for them.
- Ability to recognize long term change and progress in children’s climbing and modify teaching to help continue that progress.
- Willingness and patience to work through challenging situations.
- Ability to top rope belay strongly preferred.
- Prior experience coaching or working with youth is preferred.
- Availability to work a weekly schedule of classes, 3 - 10 hours per week, primarily on afternoons and Saturdays, for up to 15 consecutive weeks (depending on the season).
- Optionally, availability to work camps during school breaks and summers.
Additional Information
- This is a part time position. Compensation includes hourly wage ($16.50 - $18 based on experience), retail store discounts, and a free membership.
- Top rope belaying can be taught if you are unfamiliar.
- All Junior Program instructors qualify to be trained as and signed up for additional shifts outside of their regular class schedule.