Make-Up Policy

The New Rochelle Racquet Club does not guarantee make-ups for classes missed by the participant. In order to be eligible for a make up the following must be adhered to:

• Balances must be paid in full
• Notice MUST be given in order to be eligible for a make-up. Email tennisdesk@nrrc.us with notice.
• Priority for make-ups will be given in the following order:

  1. Advance notice of 24 hours or more
  2. Notice of day of class
  3. Notice after class is held

All authorized make-ups (limit of 2 per 14-week season) must be completed within the indoor season.

 

Cancellation & Refund Policy

  • If you need to drop out of a program, you must email Dean@nrrc.us to inform him.  You will be given make-ups (upon availability) for the missed classes.  Should we succeed in finding another customer to fill your spot in our program for the remainder of the session, you will be eligible for a credit or refund.
  • Makeups do not have a monetary value or credit.  Makeups cannot be applied to any other enrollment.
  • Makeups must be completed during the period of enrollment.
  • At the discretion NRRC Management, refunds are only given for injuries when we are notified with a doctor’s note or if you are relocating.

 

Private Lesson Cancellation Policy

NRRC does not guarantee make-ups for lessons missed by the participant.

• Balances must be up to date.
• 24 hour notice must be given prior to the lesson. If this notice is not given, you are considered a 'no-show'. A 'no-show' will incur a $50 fee.
• Please contact tennisdesk@nrrc.us to inform us of a missed lesson.

 

Other Information

Please call our front desk regarding weather related closings at 914.636.1003. Any weather related closures will be made up. Notifications of those dates will be emailed to you at a later date.

Program Coordinator Contacts

DEAN WON

Director of Tennis

Program questions, sales, private lessons, pros, and general questions

dean@nrrc.us

CHARLIE CHAIT

General Manager

Seasonal courts, multiple court rentals, help with private lessons, pro shop, any questions

charlie@nrrc.us

ADAM HOMAN

Director of Player Development, Adult Program Coordinator

Customer relations and Assistant to Dean

adam@nrrc.us

OTTO ENUKIDZE

Head Pro

Scheduling per diem private lessons, program curriculum and stroke instruction

otto@nrrc.us

ANDRE SINCLAIR

JR Tournaments Director, Director of Men's Program Development

Working with Helen on Men's programming

andre@nrrc.us

HELEN CHUN

Adult Playing Leagues Coordinator, Men's Program Coordinator

Men's, Women's and Mixed playing leagues, MTPs

leagues@nrrc.us

TRACY CAILLAUD

Director of Junior Programming, Junior Program Coordinator

Assistant to Dean, junior programming questions & inquires, evaluations for juniors

tracy@nrrc.us

TINA HOERENZ

Chief Financial Officer

tina@pinebrookfitness.com

VALERIE FERRARA

Chief Operating Officer

Birthday party inquiries

valerie@pinebrookfitness.com